Ordering/Delivery/Privacy

Ordering/Delivery

Product Descriptions

Many of our items are one-off, unique, handmade productions or prints of such items. Colours shown in images may differ slightly from the actual product, due to variations in user screen settings. Products are described as accurately as possible with regards to dimensions, colour, components and design.

Online Orders

By ordering a product online you accept these terms and conditions, which may be updated from time to time. To enable successful delivery, you agree to provide complete and accurate address and contact information. This data will be used to deliver your items and will not be sold or passed on to any third party, except for any data required by PayPal as part of their transaction process. Payments and refunds are made securely via PayPal and are made under their terms and conditions.

You will be sent an email to confirm your order once payment has been made. If for any reason your order cannot be fulfilled we will contact you as soon as possible to explain the situation. We will then arrange a refund or replacement.

Delivery and Returns

Small items will be sent via the Royal Mail Letter or Small Parcel Service, larger items via a courier. Delivery charges are provided in the shop checkout. Once the artwork or item has been delivered, it is then the customer’s full responsibility. Care instructions for original artwork will be provided in the delivery package.

Framed original artworks are packaged carefully for delivery but we do not insure for glass breakages. For other items, if an item arrives damaged please contact us via email immediately including a photo of the damaged item. Failure to notify us within 7 days will deem you to have accepted the goods. Returns must be sent back to us within 14 days of receipt of the item. We will not refund shipping costs of goods returned, unless they were deemed faulty or damaged on delivery. In which case, a claim will be made with the relevant shipping company against insurance taken out as part of the postage costs.

Orders can be cancelled before shipping and a full refund will be provided using the payment method used to purchase the item. Any undamaged items you wish to return must be returned in perfect condition, ready for resale. These must be returned at your own expense. Refunds may take 10-15 working days to appear in your account.

Care Instructions for Embroidery Artwork

Please display textile artworks out of direct sunlight to avoid fading and maintain the vibrant colours. The glass in the frame will protect the embroidery from dust and dirt. The frame can be wiped clean from time to time with a dry microfibre cloth to remove surface dust. Most items are framed in box frames or frames with spacers between the glass and the artwork, to allow them to breathe and help prevent mould. Please do not display your artwork in a damp or humid environment (not in kitchens or bathrooms!). All mounts and backing cards used are of archival, acid-free quality to reduce the chance of yellowing of the fabric. Items framed without glass can be gently vacuumed, while holding an old pair of ‘knee-high’ hosiery or a pair of nylon tights over the end of the vacuum hose, to prevent damage to the stitching. We hope you enjoy the intricate embroidery detail in your artwork for many years to come.

Website Terms

Image/Design Copyright

All images and designs on this site and associated Facebook page are the property of Heidi Ingram Designs and should NOT be copied, printed, downloaded or used for commercial purposes.

Privacy/Data Protection, Cookies, Emails and Social Media

Privacy Policy

Please read these terms and conditions before using the website. If you object to any of the terms and conditions please do not continue to use this website or any of its services.

This privacy policy is for the website www.heidiingram.co.uk, served by Heidi Ingram Designs and governs the privacy of those who choose to use it. It explains how we comply with the GDPR (General Data Protection Regulation 2018. We will update this policy accordingly after the completion of the UK’s exit from the European Union.

Under the GDPR (General Data Protection Regulation) we control and/or process any personal information about you electronically:

Lawful basis: Contract, to provide you with details about our services, supply a product or quote. We will continue to process your information under this basis until you withdraw consent or it is determined your consent no longer exists. We do not share your information with third parties.

Lawful basis: Consent, to allow you to consent to subscribe to our mailing list. For this we’ll collect your email address, IP address and the time and date of subscription. This information will not shared with any third parties. You’ll be able to unsubscribe at any time, using the links in any subscription email we send. We will continue to process your information until you withdraw consent or it is determined your consent no longer exists.

If, as determined by us, the lawful basis upon which we process your personal information changes, we will notify you about the change and any new lawful basis to be used if required. We shall stop processing your personal information if the lawful bases above are no longer relevant.

Contact & Email Communications

Emails: Users contacting us through this website do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until your enquiry has been dealt with.

Mailing lists: Where we have clearly stated and made you aware of the fact, and where you have given your express permission, we may use your details to send you information about our products through a mailing list system. This is done in accordance with the privacy regulations named in the Privacy Policy above.

Email Marketing

We operate an email mailing list program, via Mailchimp, which is used to inform subscribers about products, services and or news. Users can subscribe through an online automated process where they give their explicit permission. Subscriber personal details are collected, processed, managed and stored in accordance with GDPR. Subscribers can unsubscribe at any time through an automated online service, or by contacting us via email using the address in our sent marketing messages. The type and content of marketing messages subscribers receive, and whether it may contain third party content, is clearly outlined at the point of subscription.

Email marketing messages may contain tracking beacons/tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of subscriber data relating to engagement, geographic, demographics and already stored subscriber data. Our EMS (email marketing service) provider is Mailchimp and you can read their privacy policy in the resources section below.

External Website Links & Third Parties

External links are clickable text/banner/image links to other websites. Any links to third parties are not under our control and therefore we are not responsible for their content. Any links provided are for your convenience and do not imply any endorsement. We only look to include quality, safe and relevant external links on this site, but users are still advised to adopt a policy of caution before clicking any external web links mentioned throughout this website. Shortened URLs: URL shortening is a technique used on the web to shorten URLs (Uniform Resource Locators), a technique is especially used in social media (example: http://bit.ly/xyZABc). Users should take caution before clicking on shortened URL links and verify their authenticity before proceeding.

We cannot guarantee or verify the contents of any externally linked website despite our best efforts. Users should therefore note they click on external links at their own risk and we cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Social Media Policy & Usage

We adopt a Social Media Policy to ensure our business and our staff conduct themselves accordingly online. While we may have official profiles on social media platforms users are advised to verify authenticity of such profiles before engaging with, or sharing information with such profiles. We will never ask for user passwords or personal details on social media platforms. Users are advised to conduct themselves politely and appropriately when engaging with us on social media.

There may be instances where our website features social sharing buttons, which help share web content directly from web pages to the respective social media platforms. You use social sharing buttons at your own discretion. You can find further information about social media privacy and usage policies in the resources section below.

Ordering/Delivery/Privacy

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